Question

What after-sales service issues should you pay attention to when purchasing?

Answer 1

When purchasing an LED display, after-sales service is a very important consideration. Here are some after-sales service issues you should pay attention to:

1. Warranty period:

Confirm the length of the display's warranty and whether it covers all key components and parts.
Understand the specific details of the warranty terms, such as whether labor repair costs, replacement parts costs, etc. are covered.

2. Technical support:

Ensure that suppliers provide timely and professional technical support.
Learn about technical support response times and whether remote technical support or on-site service is available.

3. Failure response and repair time:

Ask the supplier about their response time and repair time after a fault is reported.
Confirm whether the supplier has a quick response mechanism and can solve the problem within a reasonable time.

4. Repair and Replacement Policy:

Understand the supplier's repair and replacement policy, including which parts can be repaired and which parts need to be replaced.
Check whether the supplier provides spare parts for quick replacement in an emergency.

5. Training and maintenance services:

Ask the supplier if they offer training on the use and maintenance of the display.
Find out whether the supplier provides regular maintenance services to ensure the long-term stable operation of the display.

6. Service coverage:

Confirm whether the supplier's service coverage is extensive, including service points or agents in your area.
Find out if the supplier offers international services so you can get global support when needed.

7. After-sales service fees:

Ask if after-sales service includes additional costs, such as repair costs, replacement parts costs, labor costs, etc.
Find out if there are any hidden after-sales service fees to avoid unnecessary disputes in the future.

8. Service Records and Reports:

Ask the supplier if they provide detailed repair records and service reports.
These records can help you track display usage and provide important reference information when needed.

9. Contracts and Agreements:

Read the after-sales service terms in the contract and agreement carefully before purchasing.
Make sure that all after-sales service commitments are clearly written in the contract or agreement so that you can safeguard your rights and interests when needed.

In short, when purchasing an LED display screen, in addition to paying attention to the quality and performance of the product itself, you should also pay attention to the supplier's after-sales service. 

By choosing a supplier that provides comprehensive, professional, and timely after-sales service, you can ensure better support and protection during the use of your display.

Answer 2

When purchasing, you should pay attention to the after-sales service content, such as warranty period, repair response speed, spare parts supply, etc., to ensure that you can receive timely and effective support in subsequent use.

Answer 3

LED full -color display after -sales service commitment and training plan

LED full -color display after -sales service commitment and training plan LED full -color display after -sales service commitment and training plan

I. After -sales service commitment

1. Product warranty

Our LED full -color display products enjoy a year of warranty after purchasing. If the product has any non -human damage or failure during this period, we will provide free maintenance or replacement services.

2. After -sales service response time

Regardless of whether it is electrical, chemical consulting, reply or on -site service, we will provide customers with satisfactory answers and solutions to customers within 24 hours to ensure that customers get timely.

3. Maintenance service commitment

If the product fails or damage outside the warranty period, we will provide charging maintenance services. The maintenance cost will be charged according to the actual situation, and the maintenance is quoted to the customer before the maintenance and the maintenance is obtained.

4. Performance supply

During the after -sales service, we will continue to supplement and update the supply of parts of the LED full -color display to meet the needs of customers. Customers can apply for the required parts required to buy with the purchase voucher.

5. After -sales service complaint handling

If the customer has any dissatisfaction or complaints about our after -sales service, we will immediately investigate and deal with it, and provide a solution to the customer within 3 working days. We will actively learn lessons to improve the quality of after -sales service.

II, training plan

1. Basic knowledge training

We will provide customers with basic knowledge training for LED full -color display, including product characteristics, parameters, installation methods, precautions, etc. Through training, customers will have a more comprehensive understanding of the product.

2. Operation and use training

We will provide customers with detailed training and use training, including switching, brightness adjustment, screen settings, and information release of LED full -color display. The training content will be explained in conjunction with actual cases so that customers can be able to operate and use products proficiently.

3. Failure elimination training

We will provide customers with fault exclusion training, including common types of failure, analysis of the cause of failure, and solution. Customers will learn how to quickly judge the cause of the fault and take correct solutions to ensure the normal operation of the display.

4. Maintenance training

In order to allow customers to perform correct maintenance and maintenance of the LED full -color display, we will provide corresponding training. Training content includes skills and precautions such as cleaning, protective measures, temperature and humidity requirements, dust treatment, etc.